BPO

BPO training institute in Delhi

Smart BPO Training (Call Center Training) - 3 Months

  • Fundamentals of Computer (MS-Office, Internet, Etc.)
  • Customer Relationship Management
  • Concept of ICS
  • Telephonic Etiquettes
  • Communication Skills
  • Barriers to effective Communication Skills
  • Listening skills
  • Listening v/s hearing
  • Insight into BPO Concept in India
  • Working of BPO & Call Centers
  • Types of Call Centers

Smart BPO Training (Call Center Training) - 6 Months

  • Fundamentals of Computer (MS-Office)
  • Internet Communication & Technology
  • Hardware Installation & Troubleshooting
  • LAB Installation & Networking
  • Server Installation
  • Gateway Installation
  • Dialer Installation & Support
  • Switch Connectivity
  • Procurement of Equipments